Terms and conditions in respect of the work undertaken.
- Introduction
1.1 These terms and conditions set out the general terms under which Play with Numbers undertake it business. The specific conditions relating to particular assignments are covered in a separate letter of engagement.
- Fees
2.1 Fees are computed on the basis of time spent on your affairs by the principals and on the levels of skill and responsibility involved. A full list of the time spent and the charge out rates used is available on request. Fixed fee arrangements are offered to clients by taking an average of time spent on your accounting affairs over the passage of time.
2.2 If it is necessary to carry out work outside the responsibilities outlined in the letter of engagement it will involve additional fees. Accordingly there is need to point out that it is in your interest to ensure that your records are completed to the agreed stage.
2.3 In the case of a dispute over the level of fees charged Play with Numbers reserve the right to require that the matter is dealt with through arbitration.
2.4 All fees will be charged including VAT.
2.5 All fees will include details of any disbursements which have been recharged in accordance with our agreement.
2.6 Fees are payable in full before the work is released.
- Quality control and disclosure of information
3.1 As part of ongoing commitment to providing a quality service, some of the files may be subject to an independent review. Play with Numbers reviewers are highly experienced and professional people and, of course, are bound by the same requirements for confidentiality.
3.2 The right reserve to disclose our files to regulatory bodies in the exercise of their powers.
- Retention of records
4.1 During the course of work Play with Numbers will collect information from you and others acting on your behalf and will return any original documents to you following the completion of work. It is your responsibility to retain them to meet retention criteria of regulatory bodies relevant to you.
- Notification
5.1 There shall be no need not be treated as having notice of any information provided to members of this firm other than those engaged on the specific assignment (for example, information provided in connection with accounting, taxation and other services).
- Timetable
6.1 The services undertake to perform for you will be carried out on a timescale to be determined between Play with Numbers on an ongoing basis.
6.2 The timing of work will in any event be dependent on the prompt supply of all information and documentation as and when required.
- Third parties
7.1 Any advice given to you will be supplied on the basis that it is for your benefit only and shall not be disclosed to any third party in whole or part without any prior written consent. It may not be used or relied upon for any other purpose or by any other person other than you without our prior written consent. If the advice is disclosed to any third party (with or without our consent), then Play with Numbers accept no responsibility or liability to that third party for any consequences that may arise to them, should they rely on the advice.
7.2 If it is proposed that any documents or statement which refer to Play with Numbers, are to be circulated to third parties, please consult Play with Numbers before they are issued.
- Confidentiality
8.1 As specified in these terms and conditions, Play with Numbers confirm that where you provide confidential information and shall at all times keep it confidential, except as required by law to make disclosures as provided for in regulatory, ethical or other professional pronouncements applicable to our engagement.
8.2 You agree that it will be sufficient compliance with the duty of confidence for us to take such steps as we in good faith think fit to preserve confidential information both during and after termination of this engagement.
- Quality of service
9.1 The aim is to provide a high quality of service at all times. If you would like to discuss with Play with Numbers on how it service could be improved or if you are dissatisfied with the service that you are receiving please let us know by contacting Play With Numbers.
9.2 Play with Numbers undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you.
- Communication
10.1 As Internet communications are capable of data corruption Play with Numbers do not accept any responsibility for changes made to such communications after their dispatch. For this reason it may be inappropriate to rely on advice contained in an e-mail without obtaining written confirmation of it. All risks connected with sending commercially sensitive information relating to your business are borne by you and are not our responsibility. If you do not accept this risk, you should notify us in writing that e-mail is not an acceptable means of communication.
10.2 E-mail may be used to enable Play with Numbers to communicate with you. As with any other means of delivery this carries with it the risk of inadvertent misdirection or non delivery. It is the responsibility of the recipient to carry out a virus check on any attachments received.
- Applicable law
11.1 This engagement letter is governed by, and construed in accordance with English law. The Courts will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction.
11.2 All work performed is conducted using the current legislation according to the accounting period. Play with Numbers cannot be held responsible for future development and changes in the legislation.
11.3 Legislation which is retrospective in its application could impact on advice given to you by us prior to its introduction. We will not advise on the implications of such retrospective legislation unless you specifically ask us to do so.
- Data Protection
13.1 To enable Play with Numbers to discharge the services agreed under this engagement, and for other related purposes including updating and enhancing client records, analysis for management purposes and statutory returns, crime prevention and legal and regulatory compliance, Play with Numbers may obtain, use, process and disclose personal data about you.
- Money Laundering Regulations
14.1 In accordance with the Proceeds of Crime Act and Money Laundering Regulations you agree to waive your right to confidentiality to the extent of any report made, document provided or information disclosed to the Intelligence Service.
14.2 You also acknowledge that Play with Numbers are required to report directly to Intelligent Service without prior reference to you or your representatives if during the course of undertaking any assignment the person undertaking the role of Money Laundering Reporting Officer becomes suspicious of money laundering.
14.3 As a specific requirement of the Money Laundering Regulations Play with Numbers may require you to produce evidence of identity of the company and its owners and managers. This will include for the business proof of registration and address and for the individuals proof of identity and address. Copies of such records will be maintained by us for a period of at least five years after we cease to act for the business.
- Disengagement
15.1 Should Play with Numbers resign or be requested to resign disengagement letter/email will be issued to ensure that the respective responsibilities are clear.
15.2 Should Play with Numbers have no contact with you for a period of 1 year or more Play with Numbers may issue a disengagement letter/email and hence cease to act.
15.3 If you do not accept to be notified via email, you should notify Play with Numbers in writing that e-mail is not an acceptable means of communication.